Frequently asked questions

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How does it adjust fit my height and body type?

The rear strut's position on the belt only needs to be set once, and has different positions along the rear of the belt for different waist sizes. This adjustment effectively sets the position of where the shoulder of the rig sits relative to your neck, because it is setting the length of the belt between the struts on your right hip. Simply remove the four screws and replace them in the new holes for the desired belt size. Press down on the belt so it creates a flat surface to make it easier when replacing the screws. Height adjustments of the front and rear struts can be made by loosening the two knobs on each, while on or off your body. Most operators prefer to have it sit just above their shoulders, low enough to feel a little contact, but high enough to not actually feel any weight. (You can also float the rig as high as you want above your shoulder if you want the camera to sit higher) Once you have it around the right height (with the front and rear struts more or less even), to make small adjustments you only need to adjust the front strut's height. Keep in mind you want the belt to sit just above your hips, so when there is weight on the rig it will rest onto your hips- and tighten it as much as you can. The midriff plate/strap can be raised/lowered independently to the desired position along both the front and rear struts to move the side strap to a comfortable position across your torso (below your left arm). For female operators, this may be either above or below the chest line. The rig will settle a little bit when the weight of a camera sits on it, so make sure to throw a camera on to feel how it will be when operating. Lastly, the shoulder plate can be angled as well as slid away from your neck if needed by loosening the four mounting screws on the top of the struts. See this video for more info:

How much does it weigh?

A measly 5 lbs

Do I want the regular or short size?

The regular size will fit the majority of operators, but if you have a shorter torso, go for the short. Measure from your front hip point to the top middle of your shoulder. If you're less than 20" order a short. Your front hip point is the part that feels like the tip of the triangle in your hip on the front side that is right around your belt line. Of course there's overlap between the two sizes, so if you're right at 20" either will work. The only difference between the two sizes is the length of the struts- the belt size is the same.

How does it pack for travel?

Ergorigs can easily collapse to pack away by unscrewing the front and rear screws from the struts to detach the belt. If you need it even smaller, you can also remove one or both of the struts from the shoulder plate by unscrewing the top two or four nuts.

Are the pads washable?

Yes! The front, back, and lower shoulder pads are removable and washable.

How do I undersling the camera?

The best way is to use the Undersling attachment, which allows for elegant on-the-fly adjustable underslung shooting with the same weight transfer as if a camera was on top of your Ergorig. Just wrap the strap on the capture/release mechanism around the top handle of your camera at it's balance point, buckle it in and you're good to go. Feed the band through, and use your right thumb to release the tension and your left hand to pull it through to set your desired operating height. The Undersling kit comes with two bands, the capture/release mechanism, and the plate to attach to your Ergorig. If you already own an Ergorig, you can purchase the Undersling attachment seperately. Your rig already has the holes ready to attach the top portion of the Undersling to it. Five screws and it's ready. If you want to shoot underslung without the Undersling attachment, you can also just attach any strap to an eyelet the top handle of the camera and wrap it around the top gripping pad on your Ergorig. It will take the weight, and the midriff straps will keep everything in place.

Can you ship outside the US?

Yes, shipping charges can be seen in your cart, and you are responsible for any local taxes or tariffs. If you'd like to be informed when we have dealers able to sell locally in your country, please email us.

Where can I rent from?

Panavision, AbleCine, ARC, HD Optics, Lightstone, Antagonist Camera, DC Camera, The Camera Dept., and Keslow all carry Ergorigs, or check with your local rental house as more and more are carrying them.

What's your return policy?

We're pretty sure you will love it, but if for whatever reason you're not happy with your Ergorig, you can return for a full refund within 14 days of arrival, as long as it is still in new condition and you're responsible for return shipping.

How do I set up my Undersling?

This two videos will walk you through it:

What about walking/running/sitting with an Ergorig?

Everything you can do with a camera on your shoulder you can do with an Ergorig. If you're curious about how traditional shoulder handheld compairs with Ergorig handheld, see this demo video (see the playlist for specific videos):

How do I install my Undersling Riser?

Can I use my own shipping account?

Yes, please email us with your own FedEx, UPS, or DHL shipping account number if that's easier for you.

Can I convert my original Ergorig into a CenterFit version?

Yes you can, just order the CenterFit conversion kit and you can convert it yourself in less than 15 minutes.