How to handle complaints about fundraising effectively

Gerald Oppenheim: How to handle complaints about fundraising effectively

The Fundraising Regulator handles complaints from the public about fundraising, and works with charities to resolve complaints quickly and effectively. 27% of investigations in its first 18 months were about complaints against smaller charities not registered with the FR, telling us that it’s not just the larger organisations who need to look at how they handle complaints.  

Gerald Oppenheim, CEO of the Fundraising Regulator will discuss how smaller organisations with limited resources can be prepared to handle complaints from the public, and learn from the complaints they receive. He will also share examples of complaints received and the lessons that can be learned from them.

About Gerald Oppenheim, the Fundraising Regulator
Before being appointed chief executive, Gerald was the Fundraising Regulator’s head of policy and communications. He was previously director of policy and partnerships at the Big Lottery Fund and has been a freelancer working with charities, trusts and foundations on a wide range of policy projects. 

Gerald is a trustee and chair of the London Emergencies Trust. He is also an independent board member of the Armed Forces Covenant Trust.


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