Impact Awards 2018 Series – Sue Lambert Trust

The FSI Small Charity Big Impact Awards 2018 Series – Sue Lambert Trust (Charity with an annual turnover between £250,001 – £500,000)

Small charities and community groups around the country carry out vital work but in many cases people are not aware of their impact. Through the FSI Small Charity Big Impact Awards, small charities and community groups can highlight their work and the impact they make on a local, national and international level. To celebrate their achievements, over the next few months we are going to be hosting a series of guest blogs written by the winners of the 2018 Small Charity Big Impact Awards.

About us 
Sue Lambert Trust is the only provider of specialist, free, long-term counselling and support in Norfolk. We see over 220 clients every week for counselling, delivered by 72 counsellor volunteers. Aware of the demand in the community, we also provide emotional and practical support for those waiting for counselling.    

As Operations Manager, my days are varied. Everything from writing grant applications to recruitment interviews to making cups of tea for clients. That’s the thing about small charities, everyone pitches in and there’s so much more flexibility and opportunity to make things happen than in larger organisations.  

I’m really proud of the work we do, it is often tough, sometimes frustrating but always rewarding when we see the massive impact that our services make on people’s lives.

Our size is intertwined with our identity. We are small enough to be able to offer a really personal service, even down to knowing which clients like peppermint tea! We take such details for granted but they are the things that differentiate us. 

The Award application lets you showcase what makes you most proud 
I really enjoyed applying for the Small Charity Big Impact Award. Grant applications are all about what you plan to do but in applying for the award, I indulged in the opportunity to reflect on all the wonderful things we are already doing. This involved a bit of group brainstorming which, in itself, was really good for team morale. Taking time out to list successes is important. The number of clients who are able to move on in their lives following counselling and support is truly heart-warming. Our counsellors volunteer their time for this work and we are always thankful to them. Winning this award was like icing on the big Sue Lambert cake for all of us and who doesn’t want a slice of that? 

What was the best thing about winning? 
You get to make a short video of your work. We spent a day with a film maker who is not only skilled professionally but also really helpful and creative in getting you to express the essence of what you do in words and pictures. The video is on our website and in 3 minutes, it paints a picture of what we do better than any words could. 

Apart from the video the Award also leads to kudos, added help to access funding and a really enjoyable and valuable leadership training session. 


Is it worth applying? 
Definitely. The benefits far outweigh the effort involved. What has your charity done this year to make you feel proud?


This blog has been written by Sonia Marshall, Operations Manager at Sue Lambert Trust who won a 2018 Impact Award in the “Charity with an annual turnover between £250,001 – £500,000” category.